Making A Difference


We meet innumerable people on a daily basis and often before we realise they have begun making a difference in our lives. Such are these two, Rajubhai the driver & conductor. Both with distinct personalities, as a cohesive team ply the AS4 (NMMT) Bus for the #BEST. From Oshiwara to Backbay Reclamation Depot. The first time I stood at the stop, I was taken aback. Smoothly the bus halted right near my step, not a breath to be wasted. I was greeted by an absolute warm smile and “Good morning,” by Rajubhai. A while later, the conductor, who I call Mr. versatile came in gold earring, photochromatic glasses, smart phone and spoke in pure English. “Good morning, where to? Are you going to be a regular traveller?” Wow! Never before has any conductor or BEST bus person shown Such curtesy to any commuter. I returned the smile, thanked and said, yes I would love to be a life time commuter in any airconditioned bus. there struck an unusual bond between the three of us, that was to remain.

Every morning unfailingly from a distance I could see white set of smiling teeth, a wave and a welcoming nod with good morning and while I got inside the bus, if Mr. versatile was not dozing off (well after the small naps he would get energised), he would come with folded hands and speak a new language waiting with the ticket machine. Mr. versatile knows and can speak English, Bhojpuri, Gujarati, Kuchchi, Punjabi, Marathi and I am sure few other languages. He has been featured in an English newspaper, can recognise gadgets at a distance and has a love interest to whom he would coo softly on the phone. He knows every regular commuter’s name, profession, cellphone number (never asked for mine as he thought in the initial days I am someone connected with the government or media!) and addresses. He is like the bus shrink, talked to all, inquired about their weekends, work, bosses, parents, in-laws etc. the young and old all seemed to connect with him. He distributed sweets on the day his son passed with a first class and was the first to announce he hadn’t expected as he thought his son was useless and uninterested in studies.

The duo kept us entertained, they are well informed and would discuss latest news and happenings. At the end of every trip when my destination would arrive there always was a thank you, have a good day. With Mr. Versatile being rather filmi and Rajubhai waving hia hand. Not a word of this is an exaggeration, may be understated but nothing excessive. Those few seconds of greetings made an impact. Even though the timings would vary, I never felt agitated waiting for this duo. I would want to smile, step in feeling wanted, a
Welcome that was heartfelt and everyday each commuter is being made to feel like a family of AS4. I stopped taking this bus after the change of job. I had absolutely no idea when next I would board this bus and meet this friendly duo. Then in the last week of December I had to go to Shivaji Park to meet a police officer. I waited for the 83, 84 ltd bus, but fervently wished I could get the aircon bus. Never in my wildest dreams did I imagine or expect my 2 friends to stop the bus.

The minute the bus came to a smooth a halt, the big beaming smile greeted me with a bigger laugh and “arre madam gd morning. Kitna achcha laga apko milke,” and Rajubhai called out to Mr. versatile. “Dekho kaun aya!” My happiness too knew no bounds, I was like yay my old bus team, my year ends well and I am confident 2016 will go well. The two friends told me they miss me every morning. “Hum roj Subah baat karte hai, madam ayegi, ek din zaroor ayegi. We look out for you in the Roxy lane, bus bhi slow leke jatey hai.” I can’t tell you how important it made me feel. There is no need for these two to butter me, because I don’t take this bus everyday. The point is, there are most genuine and sincere people, who make such a difference in the lives of others, especially when they are not expected to. While most often bus drivers and conductors behave like they are participating in formula one races, are rude, often sound miffed, as if they are doing us a favour, snappy and never stop for commuters. Here is by far the best team I have come across. They are warm, polite, wait if they see anyone run for the bus, even stop in the middle of the road if someone waves out.

All I can say is that there truly is hope in this city. I am so thankful and lucky to have met these two and can wish them and their families happiness and only the best, always.

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